The Single Most Important Thing We Can Learn from the Ottawa Lockdown
Last Wednesday's events in Ottawa – the deadly shooting of a soldier at the War Memorial, the violent showdown with the shooter inside Centre Block of Canada's ...
The Rise of the Virtual Operations Support Team (VOST)
The acronym VOST stands for Virtual Operations Support Team. VOST members are becoming increasingly critical to the successful management of emergencies and disasters. ...
Business Continuity Lessons from the Moncton and Boston Manhunts
- Boston Marathon Bombing
Last week in Moncton, New Brunswick, a 24-year-old gunman went on a rampage shooting five RCMP officers, killing three of them and severely injuring the other two. The ...
Five Tips for More Effective Crisis Communications Management
Problems are always present in our world. But what happens when there is a crisis event and you need to craft a cohesive message to the masses? Crisis management is one ...
L'Isle Verte Highlights the Importance (and Degree of Difficulty) of ...
While the small Quebec town of L'Isle Verte mourns, recovery crews are painstakingly de-icing and picking through the wreckage of what remains of the Résidence du Havre ...
Drop the Bullhorn, Pick Up the Phone - A Better Way to Organize ...
On June 24, 2013, Calgary Mayor Naheed Nenshi, megaphone in hand, greeted a throng of up to 6000 eager volunteers assembled at McMahon Stadium. All were there to assist, ...
The Essential Evolution of Internal Communications
Next to eating and procreating, the oldest, most fundamental aspect of being human is probably finding a way to let other humans know something important or even just ...